Terms & Conditions
All products offered on the site have a translation of the label into Bulgarian, in accordance with the requirements and approved by the Bulgarian Food Safety Authority.
Placing a physical label with a translation into Bulgarian on the product is only done if the customer explicitly requests it. This request is stated by marking the corresponding button in the cart before finalizing the order.
In case the customer has not selected the option to place a label, the product is sent without a translation into Bulgarian attached.
Regardless of the choice made, the label with a translation into Bulgarian is always available in electronic format. It can be downloaded:
By finalizing the order, the customer is considered informed and agrees to the above-mentioned conditions regarding the provision of labels in Bulgarian.
TERMS OF USE
GENERAL TERMS OF USE AND ADVERTISING ON THE SITE WWW.HAYALABS.BG
I. SUBJECT
Art. 1. These general terms and conditions are intended to regulate the relations between "VGN" Ltd., 70B Eng. Ivan Ivanov Blvd., 3rd floor, apt. 9, Sofia 1303, EIK 202200279 written below for PROVIDER, and the clients written below USERS, for use and sale at "WWW.HAYALABS.BG", written "HAYA LABS" below.
II. DATA OF THE PROVIDER OF THE PLATFORM
Art. 2. Information in accordance with the Law on Electronic Commerce and the Law on Consumer Protection:
1. Name of the Supplier: VGN EOOD
2. Registered office and address of management: 70B Eng. Ivan Ivanov Str., 3rd floor, apt. 9, Sofia 1303
3. Address for the exercise of activities and address for the handling of complaints from consumers: Sofia 1303, ul. eng. Ivan Ivanov 70B, fl. 3, apt. 10
4. Correspondence details: city Sofia 1303, ul. eng. Ivan Ivanov 70B, fl. 3, apt. 10 Email: [email protected]
5. Registration in public registers: EIK 202200279
Supervisory authorities:
(1) Commission for Personal Data Protection
Address: city Sofia 1592, blvd. "Mr. Tsvetan Lazapov" No. 2,
tel.: (02) 915 3 518
fax: (02) 940 36 40
Email: [email protected], [email protected]
Website: www.cpdp.bg
(2) Commission for the protection of citizens
Address: 1000 Cofia city, "Slavejkov" square №4A, floors 3, 4 and 6,
tel.: 02 / 980 25 24
fax: 02 / 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg
(3) Commission for Protection of pensions
Bulgaria
Cofia 1000, building "Vitosha" №18
Phone: (02) 935 61 13
Fax: (02) 980 73 15
Website: www.cpc.bg
III. SITE FEATURES
Art. 3. HAYA LABS is a product advertising site, accessible at the Internet address http://www.HAYALABS.BG, through which Users have the opportunity to view product advertising of the goods offered by the merchants, including the following:
1. To register and create a profile for viewing advertisements from the Supplier in HAYA LABS and use additional services for providing information;
2. To view advertisements for goods, technical characteristics, prices and delivery terms;
3. To view and compare advertisements for goods, technical characteristics, prices and delivery terms and to save selected items as “Favorites”;
4. To have access to make any payments, in accordance with the payment methods maintained by the Supplier;
5. To receive information from the Supplier about new goods proposed for advertising in HAYA LABS;
6. To be informed of the rights arising from the law.
Art. 4. The Supplier provides the opportunity to make payments for the delivery of goods according to the supported payment methods of the advertisers.
Art. 5. (1) Users may conclude, without the assistance of the Supplier, a contract for the purchase and sale of goods at the address http://www.HAYALABS.bg.
(2) Users can pay the selected advertiser a fee for the selected goods. The fee is in the amount of the price published on the address http://www.HAYALABS.bg.
(4) The delivery of the goods to the advertiser User is carried out by the person to whom the payment was made, who delivers the selected goods, in the terms and conditions specified in http://www.HAYALABS.bg. and in accordance with these general terms and conditions.
Art. 6. (1) The User and the Provider agree that all actions between them will be carried out electronically and through electronic statements within the meaning of the Law on Electronic Documents and Electronic Signatures and Art. 11 of the Law on Electronic Commerce.
(2) It is assumed that the electronic statements made by the Users of the Site are made by the persons specified in the data provided by the User upon registration, if the User has entered the appropriate username and password for access.
IV. REGISTRATION FOR ACCESS TO HAYA LABS ADVERTISING
Art. 7. (1) In order to have access to the advertisements in HAYA LABS, the User must create a profile by entering a name and password chosen by him for remote access or by going through the “Guest” access procedure, available on the Provider’s website, which gives his free and express consent to these general terms and conditions.
(2) The remote access password is determined by the User by completing an online registration on the website of the Provider for advertising in HAYA LABS, in accordance with the procedure specified therein.
(3) When filling in the registration data and pressing the "Registration" button, the User must also declare that he is familiar with these general terms and conditions, agrees with their content and undertakes to unconditionally comply with them. When filling in the data for placing an order as a "Guest" and before pressing the "Continue" button, Users must also declare that they are familiar with these general terms and conditions, agree with their content and undertake to unconditionally comply with them.
(5) Upon registration, the HAYA LABS Provider confirms the registration made by the User by sending a letter to the email address specified by the User. An account is created for the User and contractual relations arise between him and the Provider on the HAYA LABS platform.
(6) When registering, the User is obliged to provide true and current data. The User is obliged to promptly update the data specified in the registration.
(7) HAYALABS.bg does not allow the use of automated scripts to perform any actions on the site - both in the commercial part of the site and in the social part.
V. TECHNICAL STEPS FOR CONCLUSION OF THE AGREEMENT
Art. 8. Users use the interface of the Supplier's page in HAYA LABS to gain access to the advertised goods in HAYA LABS.
Art. 9. (1) Users who have created a profile may access the advertisers' content in HAYA LABS by following the following procedure:
1. Registering in HAYA LABS and providing the required data, if the User is not yet registered in HAYA LABS.
2. Logging into the HAYA LABS ordering system by identifying with a username and password;
3. Acceptance of the general terms and conditions of access to advertisements in HAYA LABS;
4. Selection of one or more of the goods offered by the advertisers in HAYA LABS and adding them to the list;
5. Selection of goods from the list of goods for which a purchase and sale agreement may be concluded;
6. Provision of data for the delivery;
7. Choice of method and time for payment of the price.
8. Confirmation of the order;
(2) Users can access the advertisements in HAYA LABS including without registering by the following procedure:
1. Selecting one or more of the goods offered in HAYA LABS and adding them to the list of goods;
2. Selection of goods from the list of goods from HAYA LABS;
3. Acceptance of the general terms and conditions for access to advertising;
4. Provision of data for the execution of the delivery;
5. Selection of the method and time of payment of the price;
6. Selection of the method of delivery;
7. Confirmation of the order.
(3) Users have access to advertising messages on HAYALABS.bg for collection from the physical HAYALABS.bg facility. The user can purchase goods as payment at the merchant's location in any of the appropriate ways offered in the physical store.
VI. CONTENT OF THE AGREEMENT
Art. 10. (1) The delivery of the advertised goods selected by the User shall be carried out by the advertiser of the relevant goods.
(2) The rights of the User in relation to the advertised goods shall be exercised separately for each purchase and sale agreement. The exercise of rights in relation to the delivered goods does not affect and has no effect on contracts for the purchase and sale of other goods. In the event that the User has the status of a consumer within the meaning of the Consumer Protection Act, the exercise of the right to withdraw from a contract for the purchase and sale of certain goods shall not affect contracts for the purchase and sale of other goods delivered to the consumer.
Art. 11. When exercising the right under the contract for the purchase and sale of the advertised goods, the User is obliged to accurately and unambiguously indicate the contract and the goods in relation to which the right is exercised.
Art. 12. (1) The User may pay the price of the advertised goods for the individual purchase and sale contracts at once upon placing the order or upon delivery, in one of the following ways:
Payment in installments upon delivery with a money order offered by a licensed money order operator;
Payment upon delivery with a credit or debit card at the courier, a licensed postal operator;
Payment upon completion of the order via ePay micro-account.
Payment with a card online
Payment with a debit/credit card is made via VPOS.
The following types of cards are accepted: debit, credit and business cards Visa, Mastercard and bCard.
All transactions are processed through the MasterCard Identity Check and VISA Secure security programs.
The maximum amount for card payments is 8000 BGN / 4090.50€.
No bank card details are stored for payments through the site.
If a refund is required for amounts paid with a card, it is returned to the card balance.
(2) When using the "Pick up from store" option, the Userpurchases the goods upon receipt from the physical facility and pays in one of the appropriate ways offered in the physical store.
VII. OTHER CLAUSES APPLICABLE TO PERSONS HOLDING A POTENTIAL CARD FOR THE PROTECTION OF THE POTENTIAL
Art. 13. Art. 13. (1) The rules of this Section VII of these General Terms and Conditions apply only to Users who, according to the data specified in HAYA LABS, can be inferred to be consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997. year regarding consumer protection with regard to distance contracts.
(2) The supplier advertising in HAYA LABS does not offer, organize or carry out deliveries of medicines, prescribed by a doctor, to persons who have the status of a consumer under item 1.
Art. 14 (1) The main characteristics of the goods offered by HAYA LABS advertisers are specified in the profile of each item.
(2) The price of the goods, including all taxes and fees, is specified in the HAYA LABS advertisements and the advertiser profile of each item on the HAYA LABS platform.
(3) The cost of postage or transportation costs not included in the price of the goods is determined in the advertisements in HAYA LABS and is provided as information to the Users.
(4) The methods of payment, delivery are determined in these general terms and conditions and the information provided to the Users through the advertisements in HAYA LABS.
(5) The information provided to Users under this Article is valid at the time of its display in the advertisements in HAYA LABS.
(6) Users agree that all information required by the Consumer Protection Act may be provided through advertisements in HAYA LABS or by e-mail.
Art. 15. (1) The consumer chooses independently whether to pay the HAYA LABS advertisers the price for the delivery of the goods before or at the time of their delivery.
(2) In the event that the value of the Consumer's order is equal to or exceeds 10,000 BGN / 5,113.13€, payment is made only by transfer or deposit to a payment account using one of the possible payment methods, which exclude payment in bulk.
Art. 16. (1) The consumer has the right, without having to pay compensation or default and without having to give a reason, to withdraw from the concluded contract within 14 days, counted from the date of receipt of the goods from the advertisers selected by HAYA LABS.
(2) The right of withdrawal under Art. 1 does not apply in the following cases:
for the supply of goods manufactured to the order of the consumer or in accordance with his individual requirements;
for the supply of goods which, due to their nature, may deteriorate in quality or have a short shelf life;
for the delivery of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
for the delivery of goods which, after delivery, due to their nature, have become mixed with other goods from which they cannot be separated;
for the supply of sealed sound or video recordings or sealed computer software, which are unsealed after delivery;
for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
(3) When an advertiser in HAYA LABS has not fulfilled all the obligations for the provision of information specified in the Consumer Protection Act, the Consumer has the right to withdraw from the concluded contract within a period of up to one year and 14 days, counted from the date of receipt of the goods. When the information is provided to the consumer within the withdrawal period, it begins to run from the date of its provision. The consumer has the right to submit a withdrawal statement under this article directly to the Supplier.
(4) Where the consumer has exercised the right to withdraw from the contract either from the distance or from the off-premises contract, the Supplier shall reimburse all payments received from the consumer, including delivery costs, without undue delay and not later than 14 days from the date on which he was informed of the consumer's decision to withdraw from the contract. The supplier shall refund the received amounts using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed to the use of another means of payment and provided that this is not associated with costs for the consumer.
(5) When exercising the right of withdrawal, the costs of returning the delivered goods are solely at the expense of the consumer and the costs of returning the goods are deducted from the price paid by the consumer under the contract. There is no obligation to reimburse additional costs for the delivery of the goods when the consumer has explicitly chosen a method of delivery of the goods other than the cheapest type of standard delivery. The costs for returning the goods shall be the same as those for delivery in accordance with the tariff of the delivery company used.
(6) The consumer is obliged to store the advertised goods and to ensure the preservation of their quality and safety during the period referred to in paragraph 1. The goods are stored in accordance with the requirements specified by the manufacturer.
(7) The consumer may exercise the right of withdrawal from the contract by sending a written statement to the seller of the relevant goods.
(8) When the seller in HAYA LABS has not offered to collect the goods himself, he may withhold payment of the consumer's commission until he receives the goods or until the consumer provides proof that he has sent the goods back, whichever is the earlier.
(9) The user has the right to refer all disputes with the seller regarding the performance of this contract to the out-of-court alternative dispute resolution (ODR) platform, accessible at https://webgate.ec.europa.eu/odr/main/?event=main.home.show. In the event of failure to reach an agreement to resolve the dispute out of court, the parties may refer the dispute for resolution to the competent Bulgarian courts and the Consumer Protection Commission.
VIII. PERFORMANCE OF THE CONTRACT
Art. 17. (1) The delivery and handover of the goods to the User shall be carried out by the relevant seller within the period specified at the conclusion of the contract.
(2) If the period under a. 1 is not expressly agreed between the parties upon conclusion of the contract, the delivery and handover of the goods by the relevant contractor or distributor shall be effected within a reasonable period, but no later than 2 months.
(3) Authorized advertiser in HAYA LABS:
"E FOODS" EOOD, EIK 205574741;
E FOODS EOOD is associated with the products published on the OU website and the paid offers offered by the company, responsible for the relations with the clients, according to them. The products offered by E FOODS EOOD are paid directly to the company and in the case of a claim, the relations and the refund of the commission are carried out by E FOODS EOOD.
(4) The above-mentioned company complies with the terms of these general terms and conditions and the Supplier ensures technical contact with it, in case of a legitimate request from the User.
Art. 18. (1) The User must inspect the goods at the time of delivery and handover, respectively upon receipt in a store, and if they do not meet the requirements, immediately notify the Seller.
(2) If the User does not notify the Seller in accordance with art. 1 item is considered to be approved as meeting the requirements, except for minor deficiencies.
(3) The following cases do not constitute deficiencies in the goods:
- special use of the nutritional supplement and/or sports food;
- insufficient breakdown of the nutritional supplement and/or sports food during its use;
- special color of the nutritional supplement and/or sports food;
- incompatibility of the overall characteristics of the nutritional supplement and/or sports food with other nutritional supplements and/or sports foods or with the same nutritional supplement and/or sports food;
- the presence of mechanisms for automatic or easy removal of the protective membrane of the protective additive and/or the resistance to opening;
- remaining shelf life of the nutritional supplement and/or sports food, which, under the circumstances, can be concluded to be sufficient for the consumption of the entire nutritional supplement and/or sports food.
(4)
Art. 19. The supplier in HAYA LABS does not provide service for the goods and is not a party to the sales contract.
Art. 20. In cases not specified in this section, the rules of commercial sale specified in the Commercial Code shall apply.
IX. PROTECTION OF PERSONS AND
Art. 21. (1) The Provider takes measures to protect the User's personal data in accordance with Regulation (EC) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR) and the Law on the protection of personal data. The Provider processes the personal data of Users on the basis of Art. 6, para. 1, b. "b" of the GDPR - the processing is necessary for the performance of a contract to which the data subject is a party or for taking steps to enter into a contract with the data subject, or on the basis of Art. 6, para. 1, b. "a" of the GDPR – on the basis of the User's explicit consent.
(2) The Provider has published information on the personal data processed and the purposes for which they are processed, as well as all information required under Regulation (EC) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the freedom to movement of such data and repealing Directive 95/46/EC (GDPR) in the Privacy Policy, which is an integral part of the General Terms and Conditions.
(3) The User or Consumer may at any time withdraw his consent to the processing of personal data for direct marketing purposes.
(4) The provider is obliged to stop processing the personal data of the person who has withdrawn consent, including for the purposes of direct marketing, without undue delay and within a reasonable time after the withdrawal.
(5) The User or Consumer agrees that the Supplier on the HAYA LABS platform has the right to send electronic messages to the User or Consumer at any time for the purposes of the paid order and in connection with the specific order placed.
(6) The User or Consumer agrees that the Provider on the HAYA LABS platform has the right to collect, store and process data about the User or Consumer's behavior when using HAYA LABS.
(7) The Provider has the right to transfer personal data of Users to its partners or subcontractors only if this is necessary for the performance of a purchase and sale contract or the performance of the relevant service provided. In this case, the Provider shall provide only the minimum data necessary for the performance of the contract or service, which guarantees compliance with the requirements for the security of personal data.
(8) A separate part of these “General Terms and Conditions” also provides Mandatory Information on the rights of individuals regarding the protection of the Provider’s personal data.
Art. 22. At any time, the Provider on the HAYA LABS platform has the right to require the User to identify themselves and to verify the authenticity of any of the information and personal data disclosed during registration.
X. AMENDMENTS AND ACCESS TO THE GENERAL TERMS
Art. 23. (1) These general terms and conditions may be amended by the Supplier at HAYA LABS, of which the latter shall notify all registered Users in an appropriate manner.
(2) The Supplier at HAYA LABS and the User agree that any additions and changes to these general terms and conditions will be effective against the User in one of the following cases:
A) upon express notification by the Supplier at HAYA LABS and if the User does not declare their rejection within the 14-day period provided by me or
B) upon their publication on the Supplier's website at HAYA LABS and if the User does not declare within 14 days of their publication that he rejects them, or
B) with my express acceptance by the User through my profile on the Supplier's website at HAYA LABS.
(3) The User agrees that all statements of the Supplier to HAYA LABS, in connection with the amendment of these general terms and conditions, will be sent to the e-mail address specified by the User upon registration. The User agrees that the emails sent pursuant to this Article do not need to be signed with an electronic signature in order to have effect thereon.
Art. 24. The Provider in HAYA LABS publishes these general terms and conditions at the address http://www.HAYALABS.bg/bg/rules, together with all amendments and changes to them.
XI. TERMINATION
Art. 25. (1) The current general terms and conditions and the User agreement with the Supplier in HAYA LABS are terminated in the following cases:
upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the agreement;
by mutual agreement of the parties in writing;
in the event of objective impossibility of one of the parties to the contract to fulfill its obligations;
in the event of seizure or seizure of the equipment by state authorities;
in the event of deletion of the User's registration. In this case, concluded but unfulfilled purchase and sale contracts remain in force and are subject to execution.
(2) The Provider has the right, at its sole discretion, without prior notice and without paying compensation, to unilaterally terminate the contract in the event that it finds that the Users are using www.HAYALABS.bg in violation of these general terms and conditions, the legislation of the Republic of Bulgaria, generally accepted moral standards or generally accepted rules and practices in the electronic trade.
XII. RESPONSIBILITY
Art. 26. The User undertakes to indemnify and hold harmless the Provider at www.HAYALABS.bg from legal claims and other claims of third parties (regardless of whether they are justified or not), for all damages and expenses (including attorneys' fees and court costs), arising from or in connection with (1) the User's failure to fulfill any of the obligations under this Agreement, (2) infringement of copyright, production rights, broadcasting rights or other intellectual or industrial property rights by the User, (3) wrongful infringement by other persons of the rights granted to the User, under the terms and conditions of the contract and (4) falsely declaring the presence or absence of the quality of the user meaning of the Consumer Protection Law.
Art. 27. The Provider shall not be liable in the event of force majeure, random events, problems on the Internet, technical or other objective reasons, including orders of the competent state authorities, which prevent the objective performance of the contract.
Art. 28. (1) The Provider is not liable for damages caused by the User to third parties.
(2) The Provider is not liable for any material or non-material damage, resulting from lost profits or damage suffered by the User in the process of using or not using www.HAYALABS.bg and concluding purchase and sale agreements with the Provider.
(3) The Provider is not liable for the time during which HAYA LABS was not accessible due to force majeure or other objective circumstances over which the Provider has no control.
(4) The Provider is not liable for any harm resulting from comments, opinions and publications under the products, news and articles on the platform www.HAYALABS.bg.
Art. 29. (1) The Provider shall not be liable in the event of a breach of the security measures of the technical equipment and the resulting loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.
(2) The Provider shall not be liable in the event of the conclusion of a purchase and sale agreement, the provision of access to information, loss or alteration of data resulting from the false identification of a third party who is posing as the User, if from the circumstances it can be judged that this person is the User.
XIII. OTHER CONDITIONS
Art. 30. (1) The User and the Provider at www.HAYALABS.bg are obliged to mutually protect their rights and legitimate interests, as well as to keep all trade secrets that have become their property in the process of fulfilling the contract and these general terms and conditions.
(2) The User and the Provider are obliged during and after the expiration of the contract period not to make public any written or oral correspondence conducted between them. Public disclosure may include the publication of correspondence in printed and electronic media, Internet forums, personal or public websites, etc.
Art. 31. In the event of a conflict between these general terms and conditions and agreements in a special agreement between the Supplier at www.HAYALABS.bg and the User, the terms of the special agreement shall prevail.
Art. 32. The possible invalidity of any of the provisions of these general terms and conditions shall not lead to the invalidity of the entire agreement.
Art. 33. For any issues not specified in this agreement, related to the implementation and interpretation of this agreement, the laws of the Republic of Bulgaria shall apply.
Placing a physical label with a translation into Bulgarian on the product is only done if the customer explicitly requests it. This request is stated by marking the corresponding button in the cart before finalizing the order.
In case the customer has not selected the option to place a label, the product is sent without a translation into Bulgarian attached.
Regardless of the choice made, the label with a translation into Bulgarian is always available in electronic format. It can be downloaded:
- from the customer's profile on the site, in the "My Orders" section, for the relevant order;
- from the confirmation email for a successfully accepted order.
By finalizing the order, the customer is considered informed and agrees to the above-mentioned conditions regarding the provision of labels in Bulgarian.
TERMS OF USE
GENERAL TERMS OF USE AND ADVERTISING ON THE SITE WWW.HAYALABS.BG
I. SUBJECT
Art. 1. These general terms and conditions are intended to regulate the relations between "VGN" Ltd., 70B Eng. Ivan Ivanov Blvd., 3rd floor, apt. 9, Sofia 1303, EIK 202200279 written below for PROVIDER, and the clients written below USERS, for use and sale at "WWW.HAYALABS.BG", written "HAYA LABS" below.
II. DATA OF THE PROVIDER OF THE PLATFORM
Art. 2. Information in accordance with the Law on Electronic Commerce and the Law on Consumer Protection:
1. Name of the Supplier: VGN EOOD
2. Registered office and address of management: 70B Eng. Ivan Ivanov Str., 3rd floor, apt. 9, Sofia 1303
3. Address for the exercise of activities and address for the handling of complaints from consumers: Sofia 1303, ul. eng. Ivan Ivanov 70B, fl. 3, apt. 10
4. Correspondence details: city Sofia 1303, ul. eng. Ivan Ivanov 70B, fl. 3, apt. 10 Email: [email protected]
5. Registration in public registers: EIK 202200279
Supervisory authorities:
(1) Commission for Personal Data Protection
Address: city Sofia 1592, blvd. "Mr. Tsvetan Lazapov" No. 2,
tel.: (02) 915 3 518
fax: (02) 940 36 40
Email: [email protected], [email protected]
Website: www.cpdp.bg
(2) Commission for the protection of citizens
Address: 1000 Cofia city, "Slavejkov" square №4A, floors 3, 4 and 6,
tel.: 02 / 980 25 24
fax: 02 / 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg
(3) Commission for Protection of pensions
Bulgaria
Cofia 1000, building "Vitosha" №18
Phone: (02) 935 61 13
Fax: (02) 980 73 15
Website: www.cpc.bg
III. SITE FEATURES
Art. 3. HAYA LABS is a product advertising site, accessible at the Internet address http://www.HAYALABS.BG, through which Users have the opportunity to view product advertising of the goods offered by the merchants, including the following:
1. To register and create a profile for viewing advertisements from the Supplier in HAYA LABS and use additional services for providing information;
2. To view advertisements for goods, technical characteristics, prices and delivery terms;
3. To view and compare advertisements for goods, technical characteristics, prices and delivery terms and to save selected items as “Favorites”;
4. To have access to make any payments, in accordance with the payment methods maintained by the Supplier;
5. To receive information from the Supplier about new goods proposed for advertising in HAYA LABS;
6. To be informed of the rights arising from the law.
Art. 4. The Supplier provides the opportunity to make payments for the delivery of goods according to the supported payment methods of the advertisers.
Art. 5. (1) Users may conclude, without the assistance of the Supplier, a contract for the purchase and sale of goods at the address http://www.HAYALABS.bg.
(2) Users can pay the selected advertiser a fee for the selected goods. The fee is in the amount of the price published on the address http://www.HAYALABS.bg.
(4) The delivery of the goods to the advertiser User is carried out by the person to whom the payment was made, who delivers the selected goods, in the terms and conditions specified in http://www.HAYALABS.bg. and in accordance with these general terms and conditions.
Art. 6. (1) The User and the Provider agree that all actions between them will be carried out electronically and through electronic statements within the meaning of the Law on Electronic Documents and Electronic Signatures and Art. 11 of the Law on Electronic Commerce.
(2) It is assumed that the electronic statements made by the Users of the Site are made by the persons specified in the data provided by the User upon registration, if the User has entered the appropriate username and password for access.
IV. REGISTRATION FOR ACCESS TO HAYA LABS ADVERTISING
Art. 7. (1) In order to have access to the advertisements in HAYA LABS, the User must create a profile by entering a name and password chosen by him for remote access or by going through the “Guest” access procedure, available on the Provider’s website, which gives his free and express consent to these general terms and conditions.
(2) The remote access password is determined by the User by completing an online registration on the website of the Provider for advertising in HAYA LABS, in accordance with the procedure specified therein.
(3) When filling in the registration data and pressing the "Registration" button, the User must also declare that he is familiar with these general terms and conditions, agrees with their content and undertakes to unconditionally comply with them. When filling in the data for placing an order as a "Guest" and before pressing the "Continue" button, Users must also declare that they are familiar with these general terms and conditions, agree with their content and undertake to unconditionally comply with them.
(5) Upon registration, the HAYA LABS Provider confirms the registration made by the User by sending a letter to the email address specified by the User. An account is created for the User and contractual relations arise between him and the Provider on the HAYA LABS platform.
(6) When registering, the User is obliged to provide true and current data. The User is obliged to promptly update the data specified in the registration.
(7) HAYALABS.bg does not allow the use of automated scripts to perform any actions on the site - both in the commercial part of the site and in the social part.
V. TECHNICAL STEPS FOR CONCLUSION OF THE AGREEMENT
Art. 8. Users use the interface of the Supplier's page in HAYA LABS to gain access to the advertised goods in HAYA LABS.
Art. 9. (1) Users who have created a profile may access the advertisers' content in HAYA LABS by following the following procedure:
1. Registering in HAYA LABS and providing the required data, if the User is not yet registered in HAYA LABS.
2. Logging into the HAYA LABS ordering system by identifying with a username and password;
3. Acceptance of the general terms and conditions of access to advertisements in HAYA LABS;
4. Selection of one or more of the goods offered by the advertisers in HAYA LABS and adding them to the list;
5. Selection of goods from the list of goods for which a purchase and sale agreement may be concluded;
6. Provision of data for the delivery;
7. Choice of method and time for payment of the price.
8. Confirmation of the order;
(2) Users can access the advertisements in HAYA LABS including without registering by the following procedure:
1. Selecting one or more of the goods offered in HAYA LABS and adding them to the list of goods;
2. Selection of goods from the list of goods from HAYA LABS;
3. Acceptance of the general terms and conditions for access to advertising;
4. Provision of data for the execution of the delivery;
5. Selection of the method and time of payment of the price;
6. Selection of the method of delivery;
7. Confirmation of the order.
(3) Users have access to advertising messages on HAYALABS.bg for collection from the physical HAYALABS.bg facility. The user can purchase goods as payment at the merchant's location in any of the appropriate ways offered in the physical store.
VI. CONTENT OF THE AGREEMENT
Art. 10. (1) The delivery of the advertised goods selected by the User shall be carried out by the advertiser of the relevant goods.
(2) The rights of the User in relation to the advertised goods shall be exercised separately for each purchase and sale agreement. The exercise of rights in relation to the delivered goods does not affect and has no effect on contracts for the purchase and sale of other goods. In the event that the User has the status of a consumer within the meaning of the Consumer Protection Act, the exercise of the right to withdraw from a contract for the purchase and sale of certain goods shall not affect contracts for the purchase and sale of other goods delivered to the consumer.
Art. 11. When exercising the right under the contract for the purchase and sale of the advertised goods, the User is obliged to accurately and unambiguously indicate the contract and the goods in relation to which the right is exercised.
Art. 12. (1) The User may pay the price of the advertised goods for the individual purchase and sale contracts at once upon placing the order or upon delivery, in one of the following ways:
Payment in installments upon delivery with a money order offered by a licensed money order operator;
Payment upon delivery with a credit or debit card at the courier, a licensed postal operator;
Payment upon completion of the order via ePay micro-account.
Payment with a card online
Payment with a debit/credit card is made via VPOS.
The following types of cards are accepted: debit, credit and business cards Visa, Mastercard and bCard.
All transactions are processed through the MasterCard Identity Check and VISA Secure security programs.
The maximum amount for card payments is 8000 BGN / 4090.50€.
No bank card details are stored for payments through the site.
If a refund is required for amounts paid with a card, it is returned to the card balance.
(2) When using the "Pick up from store" option, the Userpurchases the goods upon receipt from the physical facility and pays in one of the appropriate ways offered in the physical store.
VII. OTHER CLAUSES APPLICABLE TO PERSONS HOLDING A POTENTIAL CARD FOR THE PROTECTION OF THE POTENTIAL
Art. 13. Art. 13. (1) The rules of this Section VII of these General Terms and Conditions apply only to Users who, according to the data specified in HAYA LABS, can be inferred to be consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997. year regarding consumer protection with regard to distance contracts.
(2) The supplier advertising in HAYA LABS does not offer, organize or carry out deliveries of medicines, prescribed by a doctor, to persons who have the status of a consumer under item 1.
Art. 14 (1) The main characteristics of the goods offered by HAYA LABS advertisers are specified in the profile of each item.
(2) The price of the goods, including all taxes and fees, is specified in the HAYA LABS advertisements and the advertiser profile of each item on the HAYA LABS platform.
(3) The cost of postage or transportation costs not included in the price of the goods is determined in the advertisements in HAYA LABS and is provided as information to the Users.
(4) The methods of payment, delivery are determined in these general terms and conditions and the information provided to the Users through the advertisements in HAYA LABS.
(5) The information provided to Users under this Article is valid at the time of its display in the advertisements in HAYA LABS.
(6) Users agree that all information required by the Consumer Protection Act may be provided through advertisements in HAYA LABS or by e-mail.
Art. 15. (1) The consumer chooses independently whether to pay the HAYA LABS advertisers the price for the delivery of the goods before or at the time of their delivery.
(2) In the event that the value of the Consumer's order is equal to or exceeds 10,000 BGN / 5,113.13€, payment is made only by transfer or deposit to a payment account using one of the possible payment methods, which exclude payment in bulk.
Art. 16. (1) The consumer has the right, without having to pay compensation or default and without having to give a reason, to withdraw from the concluded contract within 14 days, counted from the date of receipt of the goods from the advertisers selected by HAYA LABS.
(2) The right of withdrawal under Art. 1 does not apply in the following cases:
for the supply of goods manufactured to the order of the consumer or in accordance with his individual requirements;
for the supply of goods which, due to their nature, may deteriorate in quality or have a short shelf life;
for the delivery of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
for the delivery of goods which, after delivery, due to their nature, have become mixed with other goods from which they cannot be separated;
for the supply of sealed sound or video recordings or sealed computer software, which are unsealed after delivery;
for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
(3) When an advertiser in HAYA LABS has not fulfilled all the obligations for the provision of information specified in the Consumer Protection Act, the Consumer has the right to withdraw from the concluded contract within a period of up to one year and 14 days, counted from the date of receipt of the goods. When the information is provided to the consumer within the withdrawal period, it begins to run from the date of its provision. The consumer has the right to submit a withdrawal statement under this article directly to the Supplier.
(4) Where the consumer has exercised the right to withdraw from the contract either from the distance or from the off-premises contract, the Supplier shall reimburse all payments received from the consumer, including delivery costs, without undue delay and not later than 14 days from the date on which he was informed of the consumer's decision to withdraw from the contract. The supplier shall refund the received amounts using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed to the use of another means of payment and provided that this is not associated with costs for the consumer.
(5) When exercising the right of withdrawal, the costs of returning the delivered goods are solely at the expense of the consumer and the costs of returning the goods are deducted from the price paid by the consumer under the contract. There is no obligation to reimburse additional costs for the delivery of the goods when the consumer has explicitly chosen a method of delivery of the goods other than the cheapest type of standard delivery. The costs for returning the goods shall be the same as those for delivery in accordance with the tariff of the delivery company used.
(6) The consumer is obliged to store the advertised goods and to ensure the preservation of their quality and safety during the period referred to in paragraph 1. The goods are stored in accordance with the requirements specified by the manufacturer.
(7) The consumer may exercise the right of withdrawal from the contract by sending a written statement to the seller of the relevant goods.
(8) When the seller in HAYA LABS has not offered to collect the goods himself, he may withhold payment of the consumer's commission until he receives the goods or until the consumer provides proof that he has sent the goods back, whichever is the earlier.
(9) The user has the right to refer all disputes with the seller regarding the performance of this contract to the out-of-court alternative dispute resolution (ODR) platform, accessible at https://webgate.ec.europa.eu/odr/main/?event=main.home.show. In the event of failure to reach an agreement to resolve the dispute out of court, the parties may refer the dispute for resolution to the competent Bulgarian courts and the Consumer Protection Commission.
VIII. PERFORMANCE OF THE CONTRACT
Art. 17. (1) The delivery and handover of the goods to the User shall be carried out by the relevant seller within the period specified at the conclusion of the contract.
(2) If the period under a. 1 is not expressly agreed between the parties upon conclusion of the contract, the delivery and handover of the goods by the relevant contractor or distributor shall be effected within a reasonable period, but no later than 2 months.
(3) Authorized advertiser in HAYA LABS:
"E FOODS" EOOD, EIK 205574741;
E FOODS EOOD is associated with the products published on the OU website and the paid offers offered by the company, responsible for the relations with the clients, according to them. The products offered by E FOODS EOOD are paid directly to the company and in the case of a claim, the relations and the refund of the commission are carried out by E FOODS EOOD.
(4) The above-mentioned company complies with the terms of these general terms and conditions and the Supplier ensures technical contact with it, in case of a legitimate request from the User.
Art. 18. (1) The User must inspect the goods at the time of delivery and handover, respectively upon receipt in a store, and if they do not meet the requirements, immediately notify the Seller.
(2) If the User does not notify the Seller in accordance with art. 1 item is considered to be approved as meeting the requirements, except for minor deficiencies.
(3) The following cases do not constitute deficiencies in the goods:
- special use of the nutritional supplement and/or sports food;
- insufficient breakdown of the nutritional supplement and/or sports food during its use;
- special color of the nutritional supplement and/or sports food;
- incompatibility of the overall characteristics of the nutritional supplement and/or sports food with other nutritional supplements and/or sports foods or with the same nutritional supplement and/or sports food;
- the presence of mechanisms for automatic or easy removal of the protective membrane of the protective additive and/or the resistance to opening;
- remaining shelf life of the nutritional supplement and/or sports food, which, under the circumstances, can be concluded to be sufficient for the consumption of the entire nutritional supplement and/or sports food.
(4)
Art. 19. The supplier in HAYA LABS does not provide service for the goods and is not a party to the sales contract.
Art. 20. In cases not specified in this section, the rules of commercial sale specified in the Commercial Code shall apply.
IX. PROTECTION OF PERSONS AND
Art. 21. (1) The Provider takes measures to protect the User's personal data in accordance with Regulation (EC) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR) and the Law on the protection of personal data. The Provider processes the personal data of Users on the basis of Art. 6, para. 1, b. "b" of the GDPR - the processing is necessary for the performance of a contract to which the data subject is a party or for taking steps to enter into a contract with the data subject, or on the basis of Art. 6, para. 1, b. "a" of the GDPR – on the basis of the User's explicit consent.
(2) The Provider has published information on the personal data processed and the purposes for which they are processed, as well as all information required under Regulation (EC) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the freedom to movement of such data and repealing Directive 95/46/EC (GDPR) in the Privacy Policy, which is an integral part of the General Terms and Conditions.
(3) The User or Consumer may at any time withdraw his consent to the processing of personal data for direct marketing purposes.
(4) The provider is obliged to stop processing the personal data of the person who has withdrawn consent, including for the purposes of direct marketing, without undue delay and within a reasonable time after the withdrawal.
(5) The User or Consumer agrees that the Supplier on the HAYA LABS platform has the right to send electronic messages to the User or Consumer at any time for the purposes of the paid order and in connection with the specific order placed.
(6) The User or Consumer agrees that the Provider on the HAYA LABS platform has the right to collect, store and process data about the User or Consumer's behavior when using HAYA LABS.
(7) The Provider has the right to transfer personal data of Users to its partners or subcontractors only if this is necessary for the performance of a purchase and sale contract or the performance of the relevant service provided. In this case, the Provider shall provide only the minimum data necessary for the performance of the contract or service, which guarantees compliance with the requirements for the security of personal data.
(8) A separate part of these “General Terms and Conditions” also provides Mandatory Information on the rights of individuals regarding the protection of the Provider’s personal data.
Art. 22. At any time, the Provider on the HAYA LABS platform has the right to require the User to identify themselves and to verify the authenticity of any of the information and personal data disclosed during registration.
X. AMENDMENTS AND ACCESS TO THE GENERAL TERMS
Art. 23. (1) These general terms and conditions may be amended by the Supplier at HAYA LABS, of which the latter shall notify all registered Users in an appropriate manner.
(2) The Supplier at HAYA LABS and the User agree that any additions and changes to these general terms and conditions will be effective against the User in one of the following cases:
A) upon express notification by the Supplier at HAYA LABS and if the User does not declare their rejection within the 14-day period provided by me or
B) upon their publication on the Supplier's website at HAYA LABS and if the User does not declare within 14 days of their publication that he rejects them, or
B) with my express acceptance by the User through my profile on the Supplier's website at HAYA LABS.
(3) The User agrees that all statements of the Supplier to HAYA LABS, in connection with the amendment of these general terms and conditions, will be sent to the e-mail address specified by the User upon registration. The User agrees that the emails sent pursuant to this Article do not need to be signed with an electronic signature in order to have effect thereon.
Art. 24. The Provider in HAYA LABS publishes these general terms and conditions at the address http://www.HAYALABS.bg/bg/rules, together with all amendments and changes to them.
XI. TERMINATION
Art. 25. (1) The current general terms and conditions and the User agreement with the Supplier in HAYA LABS are terminated in the following cases:
upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the agreement;
by mutual agreement of the parties in writing;
in the event of objective impossibility of one of the parties to the contract to fulfill its obligations;
in the event of seizure or seizure of the equipment by state authorities;
in the event of deletion of the User's registration. In this case, concluded but unfulfilled purchase and sale contracts remain in force and are subject to execution.
(2) The Provider has the right, at its sole discretion, without prior notice and without paying compensation, to unilaterally terminate the contract in the event that it finds that the Users are using www.HAYALABS.bg in violation of these general terms and conditions, the legislation of the Republic of Bulgaria, generally accepted moral standards or generally accepted rules and practices in the electronic trade.
XII. RESPONSIBILITY
Art. 26. The User undertakes to indemnify and hold harmless the Provider at www.HAYALABS.bg from legal claims and other claims of third parties (regardless of whether they are justified or not), for all damages and expenses (including attorneys' fees and court costs), arising from or in connection with (1) the User's failure to fulfill any of the obligations under this Agreement, (2) infringement of copyright, production rights, broadcasting rights or other intellectual or industrial property rights by the User, (3) wrongful infringement by other persons of the rights granted to the User, under the terms and conditions of the contract and (4) falsely declaring the presence or absence of the quality of the user meaning of the Consumer Protection Law.
Art. 27. The Provider shall not be liable in the event of force majeure, random events, problems on the Internet, technical or other objective reasons, including orders of the competent state authorities, which prevent the objective performance of the contract.
Art. 28. (1) The Provider is not liable for damages caused by the User to third parties.
(2) The Provider is not liable for any material or non-material damage, resulting from lost profits or damage suffered by the User in the process of using or not using www.HAYALABS.bg and concluding purchase and sale agreements with the Provider.
(3) The Provider is not liable for the time during which HAYA LABS was not accessible due to force majeure or other objective circumstances over which the Provider has no control.
(4) The Provider is not liable for any harm resulting from comments, opinions and publications under the products, news and articles on the platform www.HAYALABS.bg.
Art. 29. (1) The Provider shall not be liable in the event of a breach of the security measures of the technical equipment and the resulting loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences.
(2) The Provider shall not be liable in the event of the conclusion of a purchase and sale agreement, the provision of access to information, loss or alteration of data resulting from the false identification of a third party who is posing as the User, if from the circumstances it can be judged that this person is the User.
XIII. OTHER CONDITIONS
Art. 30. (1) The User and the Provider at www.HAYALABS.bg are obliged to mutually protect their rights and legitimate interests, as well as to keep all trade secrets that have become their property in the process of fulfilling the contract and these general terms and conditions.
(2) The User and the Provider are obliged during and after the expiration of the contract period not to make public any written or oral correspondence conducted between them. Public disclosure may include the publication of correspondence in printed and electronic media, Internet forums, personal or public websites, etc.
Art. 31. In the event of a conflict between these general terms and conditions and agreements in a special agreement between the Supplier at www.HAYALABS.bg and the User, the terms of the special agreement shall prevail.
Art. 32. The possible invalidity of any of the provisions of these general terms and conditions shall not lead to the invalidity of the entire agreement.
Art. 33. For any issues not specified in this agreement, related to the implementation and interpretation of this agreement, the laws of the Republic of Bulgaria shall apply.