Условия за ползване

I. Subject Matter

Article 1. These general terms and conditions are intended to regulate the relations between Vi Gi En Ltd., with its registered office at kv. Manastirski Livadi, Block 60A, Office 3, Sofia 1404, VAT number 202200279, hereinafter referred to as "Supplier," and the clients, hereinafter referred to as "Users," of the e-commerce platform "WWW.HAYALABS.BG," hereinafter referred to as "HAYA LABS."

II. Information about the Supplier on the Platform

Article 2. Information in accordance with the Law on Electronic Commerce and the Law on Consumer Protection:

Name of the Supplier: Vi Gi En Ltd.
Registered office and management address: kv. Manastirski Livadi, Block 60A, Office 3, Sofia 1404
Address for conducting activities and for sending complaints: Sofia, kv. Manastirski Livadi, Block 60A, Office 3
Correspondence data: Sofia, kv. Manastirski Livadi, Block 60A, Office 3 Email: [email protected]
Supervisory authorities:
- Commission for Personal Data Protection Address: Sofia, Ivan Evstatiev Geshov Street No. 15, Phone: (02) 940 20 46 Fax: (02) 940 36 40 Email: [email protected], [email protected] Website: www.cpdp.bg
- Commission for Consumer Protection Address: 1000 Sofia, Slaveykov Square No. 4A, floors 3, 4, and 6, Phone: 02 / 980 25 24 Fax: 02 / 988 42 18 Hotline: 0700 111 22 Website: www.kzp.bg
- Commission for Protection of Competition Bulgaria, Sofia 1000, Vitosha Boulevard No. 18 Phone: (02) 935 61 13 Fax: (02) 980 73 15 Website: www.cpc.bg

III. Characteristics of the Platform

Article 3. HAYA LABS is an e-commerce platform accessible at the Internet address http://www.HAYALABS.BG, through which Users can enter into purchase and delivery contracts for goods offered by merchants on the platform, including the following:

Register and create a profile to view the Supplier's online store on the HAYA LABS platform and use additional information services;
View the goods, their characteristics, prices, and delivery conditions;
Enter into purchase and delivery contracts for goods offered by the Supplier through the HAYA LABS platform;
Make any payments in connection with the contracts concluded with the Supplier through the electronic payment means supported by the HAYA LABS platform;
Receive information about new goods offered by the Supplier on the HAYA LABS platform;
Make electronic statements in connection with the conclusion or execution of contracts with participants in the HAYA LABS platform through the interface on the HAYA LABS website, accessible on the Internet;
Be informed about their rights arising from the law, mainly through the interface of the HAYA LABS platform on the Internet;
Exercise their right of refusal, where applicable, under the Consumer Protection Act.

Article 4. The Supplier on the HAYA LABS platform organizes the delivery of goods and guarantees the rights of the Users provided by law, within the framework of good faith, adopted practices, consumer or commercial law criteria, and conditions.

Article 5.

Users enter into a purchase contract with the Supplier on the HAYA LABS platform at the address http://www.HAYALABS.bg. The contract is concluded in Bulgarian and stored in the database of the Supplier on the platform.
By virtue of the contract concluded with the Users for the purchase and delivery of goods, the Supplier on the HAYA LABS platform undertakes to organize the delivery and transfer of ownership of the goods defined by the User through the interface on the platform. Users have the right to correct errors in the information entered no later than the moment of sending the statement for concluding the contract with the Supplier on the HAYA LABS platform.
Users pay the Supplier selected in the HAYA LABS platform a fee for the delivered goods according to the conditions specified in the HAYA LABS platform and these general terms and conditions. The fee is in the amount of the price announced by the Supplier on the HAYA LABS platform at the address of the HAYA LABS platform on the Internet.
Through the HAYA LABS platform, the person who will deliver the goods ordered by the Users within the terms and conditions specified in the HAYA LABS platform and according to these general terms and conditions is selected.

Article 6.

The User and the Supplier on the HAYA LABS platform agree that all statements between them in connection with the conclusion and execution of the purchase contract can be made electronically and through electronic statements within the meaning of the Law on Electronic Document and Electronic Signature and Article 11 of the Law on Electronic Commerce.
It is assumed that the electronic statements made by the Users on the site are made by the persons indicated in the data provided by the User during registration, provided that the User has entered the corresponding username and password for access.

IV. Registration for Use of HAYA LABS

Article 7.

To use HAYA LABS for concluding purchase contracts, the User must enter a username and password for remote access selected by them.
The username and password for remote access are determined by the User through online registration on the Supplier's website on the HAYA LABS platform, according to the procedure indicated therein.
By filling in their data and clicking the buttons for agreement with these general terms and conditions, the User declares that they are familiar with these general terms and conditions, agree with their content, and undertake to comply with them unconditionally.
The Supplier on the HAYA LABS platform confirms the registration made by the User by sending a letter to the email address specified by the User. An account is created for the User, and contractual relations arise between them and the Supplier on the HAYA LABS platform.
When registering, the User undertakes to provide accurate and current data. The User undertakes to update the data specified in their registration promptly in the event of any changes.
The use of automated scripts for performing any actions on the HAYA LABS platform is not allowed.

V. Technical Steps for Concluding a Purchase Contract

Article 8. Users primarily use the interface on the Supplier's page on the HAYA LABS platform to conclude purchase contracts for the goods offered by the Supplier on the HAYA LABS platform.

Article 9. Users conclude the purchase contract for the goods with the Supplier on the HAYA LABS platform through the following procedure:

Registration on the HAYA LABS platform and provision of the necessary data if the User does not have registration on the HAYA LABS platform.
Logging into the system for placing orders on the HAYA LABS platform by identifying with a username and password.
Selecting one or more of the goods offered by the suppliers on the HAYA LABS platform and adding them to the list of goods for purchase.
Selecting goods from the list of goods for purchase from the respective suppliers on the HAYA LABS platform, for which a purchase contract will be concluded.
Providing data for delivery.
Selecting a method and moment of payment of the price.
Confirming the order.

VI. Content of the Contract

Article 10.

The Supplier on the HAYA LABS platform and the Users conclude separate purchase contracts for the goods ordered by the Users, regardless of whether they have been selected with one electronic statement and from one list of goods for purchase.
The Supplier on the HAYA LABS platform may organize the joint and simultaneous delivery of the ordered goods with separate purchase contracts. The delivery of the ordered goods by the Users is carried out by the selected Supplier for the respective goods, for which the User is notified at the time of delivery.
The rights of the Users in connection with the delivered goods are exercised separately for each purchase contract. Exercising rights in connection with a delivered good does not affect and has no effect on the purchase contracts for other goods delivered to the User. If the User has the status of a consumer within the meaning of the Consumer Protection Act, exercising the right of refusal from the purchase contract for a specific good does not affect the purchase contracts for other goods delivered to the consumer.

Article 11. When exercising the rights under the purchase contract, the User is obliged to indicate precisely and unequivocally the contract and the good in respect of which the rights are exercised.

Article 12. The User may pay the price for the separate purchase contracts at once when placing the order for the goods or upon their delivery.

VII. Special Clauses Applicable to Persons Who Have the Status of a Consumer within the Meaning of the Consumer Protection Act

Article 13.

The rules of this section VII of these general terms and conditions apply only to Users who, according to the data provided for concluding the purchase contract or during registration on HAYA LABS, can be considered consumers within the meaning of the Consumer Protection Act, the Law on Electronic Commerce and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts.
The Supplier on the HAYA LABS platform does not offer, organize, or perform deliveries of medicines prescribed by a doctor to persons who have the status of a consumer under paragraph 1.

Article 14.

The main characteristics of the goods offered by the Supplier on the HAYA LABS platform are defined in the profile of each good on the HAYA LABS platform.
The price of the goods, including all taxes and fees, is determined by the Supplier on the HAYA LABS platform and their chosen distributors in the profile of each good on the HAYA LABS platform.
The value of the postal or transport costs not included in the price of the goods is determined by the Supplier on the HAYA LABS platform and is provided as information to the Users when selecting the goods for concluding the purchase contract.
The methods of payment, delivery, and execution of the contract are determined in these general terms and conditions and the information provided to the User through the mechanisms in the HAYA LABS platform.
The information provided to the Users under this article is current at the time of its visualization on the HAYA LABS platform before concluding the purchase contract.
The Users agree that all the information required by the Consumer Protection Act may be provided through the interface of the HAYA LABS platform or by email.

Article 15.

The consumer agrees that the suppliers on the HAYA LABS platform have the right to accept advance payment for the contracts concluded with the consumer for the purchase and delivery of goods.
The consumer independently chooses whether to pay the suppliers on the HAYA LABS platform the price for the delivery of the goods before or at the time of their delivery.
If the value of the consumer's order is equal to or exceeds 15,000 BGN, payment is made only by transfer or deposit to the Supplier's payment account.

Article 18. The Supplier on the HAYA LABS platform undertakes to comply with all requirements established in Bulgarian legislation regarding the labeling, advertising, and sale of dietary supplements.

VIII. Execution of the Contract

Article 19.

The Supplier on the HAYA LABS platform may organize the delivery and transfer of the goods to the User from the respective supplier within the term specified in the contract.
If the term under paragraph 1 is not explicitly agreed upon between the parties when concluding the contract, the Supplier on the HAYA LABS platform organizes the delivery and transfer of the goods from the respective supplier or distributor within a reasonable period, but no later than 2 months.
Authorized suppliers on the HAYA LABS platform:
- E Foods Ltd., VAT number 205574741

Article 20.

The User must inspect the goods at the time of delivery and transfer and, if they do not meet the requirements, immediately notify the Supplier on the HAYA LABS platform.
If the User does not notify the Supplier on the HAYA LABS platform under paragraph 1, the goods are considered approved as meeting the requirements, except for hidden defects.
The following cases do not constitute defects of the goods:
- peculiar taste of the dietary supplement and/or food for athletes;
- insufficient mixing of the dietary supplement and/or food for athletes during use;
- peculiar color of the dietary supplement and/or food for athletes;
- mismatch with the taste characteristics of the dietary supplement and/or food for athletes compared to other dietary supplements and/or foods for athletes or the same dietary supplement and/or food for athletes;
- presence of mechanisms for automatic or easy removal of the protective membrane of the dietary supplement and/or food for athletes upon opening;
- remaining shelf life of the dietary supplement and/or food for athletes, which, based on the circumstances, can be concluded to be sufficient for the consumption of the entire dietary supplement and/or food for athletes.

Article 21. The Supplier on the HAYA LABS platform is not obliged to ensure the necessary service for the goods.

Article 22. For cases not regulated in this section, the rules of commercial sale defined in the Commercial Law apply.

IX. Protection of Personal Data

Article 23.

The Supplier on the HAYA LABS platform takes measures to protect the personal data of the User in accordance with the Law on Personal Data Protection.
For security reasons of the Users' personal data, the Supplier on the HAYA LABS platform will send the data only to an email address provided by the Users at the time of registration.
The Supplier on the HAYA LABS platform has the right to store data on the User's terminal device unless the latter expressly objects to this.
The User or Consumer agrees that the Supplier on the HAYA LABS platform has the right to send electronic messages to the User or Consumer at any time, including a bulletin or offers for purchasing goods, while there is a registration of the User or Consumer in the Supplier's online store on the HAYA LABS platform.
The User or Consumer agrees that the Supplier on the HAYA LABS platform has the right to collect, store, and process data on the User's or Consumer's behavior when using the Supplier's online store on the HAYA LABS platform.
The User has the right to refer all disputes with the Supplier regarding the execution of this contract to the platform for alternative dispute resolution (ADR) online, accessible at https://webgate.ec.europa.eu/odr/main/?event=main.home.show. In case of failure to reach an agreement for dispute resolution out of court, the parties may refer the dispute for resolution by the competent Bulgarian courts and the Commission for Consumer Protection.

Article 24.

At any time, the Supplier on the HAYA LABS platform has the right to require the User to identify themselves and verify the accuracy of any of the circumstances and personal data announced during registration.
If, for any reason, the User has forgotten or lost their username and password, the Supplier on the HAYA LABS platform has the right to apply the announced "Procedure for lost or forgotten usernames and passwords."

X. Amendment and Access to the General Terms

Article 25.

These general terms and conditions may be amended by the Supplier on the HAYA LABS platform, for which the latter will notify all registered Users in an appropriate manner.
The Supplier on the HAYA LABS platform and the User agree that any additions and amendments to these general terms and conditions will be effective towards the User in one of the following cases: a) after explicit notification by the Supplier on the HAYA LABS platform and if the User does not declare within the provided 14-day period that they reject them; or b) after their publication on the Supplier's website on the HAYA LABS platform and if the User does not declare within the 14-day period from their publication that they reject them. c) with the User's explicit acceptance through their profile on the Supplier's website on the HAYA LABS platform.
The User agrees that all statements of the Supplier on the HAYA LABS platform, in connection with the amendment of these general terms and conditions, will be sent to the email address provided by the User during registration. The User agrees that the electronic letters sent under this article do not need to be signed with an electronic signature to have an effect on them.

Article 26. The Supplier on the HAYA LABS platform publishes these general terms and conditions at http://www.HAYALABS.com/bg/rules, together with all additions and amendments thereto.

XI. Termination

Article 27. These general terms and conditions and the User's contract with the Supplier on the HAYA LABS platform are terminated in the following cases:

upon termination and liquidation or declaration of insolvency of one of the parties to the contract;
by mutual agreement of the parties in writing;
in the event of objective impossibility of any of the parties to the contract to fulfill their obligations;
upon seizure or sealing of equipment by state authorities.